• Implemented software and provided insight to help clients solve their GRC, Vendor Management, and Privacy needs according to privacy laws/regulations and InfoSec standards/frameworks
• Directly interfaced with clients and communicated complex ideas to gather and define requirements, identify solutions, and implement recommendations
• Managed 95 concurrent projects with a customer satisfaction rate of 100% and an average personal billable utilization rate of 70%
• Advocated for clients by representing their product gaps and enhancement feedback to Product Owners with a focus on steering the product roadmap
• Designed and implemented digital tracking system in Python for tracking mileage. Time saved equaled ~40 hours/year for income production and tax savings approaching $1,600 annually.
• Created and managed project budgets of $25,000+ while working with customers to keep change orders within 10% of original budget.
• Coordinated with automotive manufacturer and Purchasing Department to quickly develop software tool using python which automated sorting and indexing of units, reducing time of ~1 minute per unit to ~15 seconds.
• Performed hands-on technical tests on radio head units by examining vital components of hardware.
• Researched and implemented black-box, automated quality assurance testing software including Eggplant AI, Eggplant Functional, and Selenium.